Refund policy

Return and Refund Policy

AI Profit Engine sells implementation services and recurring support services rather than physical goods. This policy applies to Launch, Growth, Scale, and Automation Care. Nothing in this policy limits rights that cannot be waived under applicable law.

Launch, Growth, and Scale implementation packages

You may request cancellation before implementation work begins. If work has not begun and AI Profit Engine has not incurred non-recoverable third-party costs for your order, the package price will be refunded.

Implementation work can begin after purchase once onboarding information, access, or approvals are received. After work begins, completed work, customer-specific configuration, digital deliverables, and non-recoverable third-party costs are not refundable. If a project is canceled before completion, any refund eligibility will be limited to the unperformed portion of the purchased scope after deducting completed work and non-recoverable costs. AI Profit Engine will provide a reasonable explanation of that calculation on request.

If AI Profit Engine cannot deliver a material part of the purchased scope, contact us so we can correct the issue, provide a reasonable substitute with your agreement, or refund the undelivered portion as appropriate.

Automation Care subscription

Automation Care is billed at $249 each month until canceled. You may manage or cancel it through your Shopify customer account. Cancel before the next renewal date to stop future charges. Cancellation ends future renewals but does not ordinarily provide a prorated refund for a billing period that has already begun, except where required by law or when AI Profit Engine is unable to provide the paid service.

Third-party charges

Software subscriptions, advertising spend, domains, platform fees, and other third-party charges are separate unless the purchased scope expressly states otherwise. Refunds for third-party charges are governed by the applicable provider.

How to request help

Email aiprofitengineco@gmail.com or use the store contact page. Include the order number and a clear description of the request. We may ask for information needed to verify the order and evaluate work already completed.